Send an email to firstname.lastname@example.org.
Please copy the question block below into your email so we can further assist you as quickly as possible.
Please provide a summary of your issue:
Are you using a Laptop or PC?
(Note: Videos must be downloaded to a Windows or Mac computer, then transferred to an iPad or iPhone. Please let us know if your download is locked due to too many download attempts.)
If using a laptop, is it plugged in?
Please describe your operating system? (iOS, Android, Windows 8, MacOS 10.13)
Note: We do not support computers older than windows 7.
What web browser are you using? (Chrome, Edge, Internet Explorer, Safari, Firefox)
Who is your internet provider? (Comcast, Verizon, Service Electric)
Please provide the speed reported by speedtest.net:
(Note: You will need at minimum a DSL modem with a 1000 Kbps or 1 Mbps download connection.)
Please describe your experience:
Please add any errors by copy and paste or attach any screenshots.